right of withdrawal

Cancellation policy & cancellation form

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Right of withdrawal

right of withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must

Fantasy Horse - Milena Strasikova
Eisenbergstrasse 5
09488 Wiesenbad thermal baths
Germany
Phone: 49 01525/7001044
Email: gifts[at]fantasy-horse.com

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. All returned goods should urgently be accompanied by an invoice with a cancellation form.

Consequences of revocation

If you revoke this contract, I have given you all payments that I have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by me have), immediately and at the latest within 14 days from the day on which I received the notification of your cancellation of this contract. For this repayment, I use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. I can refuse repayment until I have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

General information

1. You must send the goods back to me at the above address immediately and in any event no later than 14 days from the day on which you inform me of the cancellation of this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

2. In the event of a cancellation or a complaint, you can return the goods to Fantasy Horse free of charge. We will be happy to provide you with a return label for free returns. If necessary, write to our e-mail address gifts@fantasy-horse.com. If the goods are returned freight collect, I have to charge you for the shipping costs incurred. The shipping costs are proven by an invoice from the parcel service provider commissioned with the freight collect return.

3. You only have to pay for any loss in value of the goods if this loss in value is due to an extent that is not necessary to check the nature, properties and functioning of the goods.

4. You are also not entitled to the right of cancellation in the case of contracts for the delivery of goods for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.

Sample withdrawal form
If you want to revoke the contract, please fill out this form and send it back to Fantasy Horse - Milena Strasikova, Eisenbergstraße 5, 09488 Thermalbad Wiesenbad, Germany
Email: gifts[at]fantasy-horse.com

Phone: 01525/7001044

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:
Ordered on (*)/received on (*): _____________________________________________
Name of consumer(s): _____________________________________________
Address of consumer(s): _____________________________________________
Signature of the consumer(s) (only if notified on paper): __________________
Date: ___________________

(*) Delete where not applicable. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.